FREQUENTLY ASKED QUESTIONS
What Does "Prices Discounted Based On Quantity" Mean?
Prices vary depending on the amount items you order, the amount of colors in the design and the complexity of the design. The higher the quantity the lower the unit cost. The more colors in the design the higher the price. The more complex the design is may require additional art fee’s.
How Do I Place An Order?
Ordering is simple! You can:
If you are coming into the store or calling/e-mailing some of the main things we’ll need to know are:
• Style number of garment/color
• Quantity (minimum of 12 or more of same style/color)
• What artwork you have
If you are using the designer once you choose a product just follow the clicks! The most common issue will be the artwork you’re uploading. It needs to be 7 colors or less and preferably a higher resolution file so the program can read it.
Payment & Shipping
Payment is due at the time the order is officially placed. Most orders ship within two weeks of placing the order. Rush service is available based on availability, charges may apply. We offer FREE UPS Ground shipping on apparel, over the minimum quantity order of a dozen items, to the 48 continental United States.
Secure Ordering & Payment Options
We accept major credit cards and PayPal (MasterCard, Visa, Amex, Discover).
If you are local to the western New York or Buffalo area, you may drop cash off at either of our store locations.
Returns & Refunds
All sales are final on all customized items. On all blank goods there is a 25% restocking fee plus shipping and handling.
If you need help creating a new design or modifying a design or concept, we would be happy to assist you once an order is placed. You can e-mail or come in with the design or concept.
Standard clip art is included. For complex designs additional fees may apply.
Typical art charges on an embroidery order is $75+ per standard left chest sized designs.
We offer free UPS Ground shipping on apparel orders, over the minimum quantity order of 12 items, to the 48 continental United States.
Printing and Embroidery
Our shirts are printed and embroidered right here in South Buffalo, USA at our factory location.
The industry standard for shortages due to misprints or defects is 3%. If you need exactly 100 shirts, you should order a few extra.
I don't see my question here
No problem! Contact us, we are happy to assist!
In addition to our website as a resource, we have two store locations with hundreds of samples and a couple sales people to assist with any questions.
Call us, e-mail us, or stop by with any questions as we are happy to help!
2756 Seneca St.
West Seneca, NY 14224
2873 Sheridan Drive
Tonawanda, NY 14150